The pandemic hit everyone hard and fast, and our clients had a multitude of immediate questions. We provided timely, accurate answers by posting on multiple digital, web and social media channels as 2020 became the year that connectivity was the key to effective support of the entire VCA community.
By connecting with Associates and clients in innovative ways, we managed to bridge the social distancing gap and foster a community united by one essential thing—our love for pets.
At the outset of the pandemic, when the need was greatest, we immediately released a series of newsworthy FAQs via social media, ensuring our expertise could be shared and relied upon during a period of intense uncertainty.
This continued effort included posts that addressed common COVID-19 myths, and FAQs on subjects like “Can dogs get the virus that causes COVID-19?” Frequent posts on Instagram, Twitter and Facebook answered the most-asked pet-related questions from our clients. Our experts also conducted Facebook Live events on a range of relevant subjects—bringing our expertise and assurance directly into the home of our clients and all pet owners!